From the CEO
As you may have heard, Nike Inc. has decided to explore the sale of Nike Bauer Hockey. As this process unfolds, we want to assure you that we remain focused on delivering hockey's most innovative products and providing the industry's best service. Just as we've done for the past 80 years. We will also continue to create engaging marketing campaigns to build on the excitement that already exists around the Nike Bauer brand. You can look forward to new product launches like the Nike Bauer Vapor XXXX stick and others that you will hear about soon.
As our loyal consumers, we will keep you updated in the months ahead. We welcome your feedback and as always, thank you for the loyalty and support you have shown for Nike Bauer Hockey.
Mark Duggan
CEO, Nike Bauer Hockey
Comments
Bob said
Nike's added value to the skate line will be missed, but I don't see their contributions on the rest of the line. It is a shame that when Nike bought Bauer, they eliminated a lot of the other brands/lines.
It was always a matter of sales/marketing plans, which were never quite in sync with market realities. The Bauer name will come back and challenge Reebok.
Michael Benezet said
I purchased a 5500 helmet in black. i must say this is the best helmet ive ever worn. Unfortunetly the gel inserts all all falling out at the same time. is there a quick fix for this. i love this helmet but its dys are numbered. please work on the adhesive issues.
Keith Williams said
Back in 1997 I started to use Nike hockey equipment. My first piece of equipment was a Nike aluminum stick and then the zoom air skates. Everyone thing I wear is Nike, head to toe. To hear that Nike is leaving the hockey business is very hurtful to hear, but I hope Bauer comes back to keep the tradition going. i don't see why Nike is leaving, more and more NHL players are wearing Nike Bauer equipment. Nike will be missed in the hockey business
James Tieu said
I love Nike Bauer products. I wear it from head to toe. Just one thing though. Why would you sell a skate at $800? Not many people have the money for that. You're pricing yourself right out of the market. Sad to see Nike leave as it is my favourite product. Thanks!
Trace Lange said
i love the nikebauer gaer i have the XXX lite woody and it's the best sticki ever used but you guys need to fix your web site every time i go there i can't get in the country and language thingy wount let me in thx for the great gear and i'm looking foward to the rest of the xxxxs
Kim said
My heartfelt thanks to everyone associated with the design, manufacture and quality control of the nike bauer helmet model NBH5500! My 12 year old son was hit from behind and went head first into the boards while wearing this helmet. He was incredibly fortunate and was not injured (although we did make a trip to the hospital by ambuance). I realize it was not simply the helmet that saved him from a potentially terrible injury, but it did its job. Thank you, thank you, thank you. We are customers for life.
M. Michele said
11/13/2007
To Whom it may Concern:
Re: Stick Replacement for a OnePro Composite
Hi my name is Michele Edwards, I am a parent and wife of hockey players, and therefore, a consumer of hockey equipment. That is as far as I can go with knowledge of hockey equipment, except for the following facts that I am going to list below.
1. I am very unhappy in the hockey consumer world.
2. I tried to go to your website to initiate the following return of my son's stick, but the model is not listed under the options so I did not go further and decided to email you instead.
3. My son purchased a OnePro Composite stick (right) on September 17, 2007, for $119.99 plus tax and then he owned it for exactly 45 days, and he used it approximately 22 times, and then it BROKE.
Now, I know we are out of warranty on that stick, but then on the 46th day he purchased another OnePro Composite stick (right) on November 1, 2007, for $119.99 plus tax and he owned it for exactly 9 days, and he used it approximately 5 times, and let me let you guess what happened to the stick - You're Right - IT BROKE.
Now my son is 18 years old, and he has been playing hockey since he was 6 (yes he did get a late start), but none the less - we have been purchasing hockey equipment for 12 years. This year alone, besides the 2 stick purchases above - we spent $532.91 with tax on new skates, we have purchased miscellaneous items, i.e., tape, sharpenings, new mouth guard, etc. - all since SEPTEMBER. I Don't Mind - I Love the Sport! What I do mind is waisting money (WHICH APPARENTLY I DID IN PURCHASING ONE OF YOUR COMPOSITE STICKS). We have, as you can guess, purchased many, many hockey sticks in our day - my husband is 48 and still plays hockey on a men's league (he also has played since small childhood), but never, ever had we had sticks break like this.
I was aggravated after the first break, because we were 15 days out of warranty, NOW I AM ANGRY, because it seems to be an issue on your part. We've owned wood that last 3 times longer than this.
Please get me any information that I need to continue with this return. Sorry, if the stick model had been listed on the website, you would not have had to read all this.
Unhappy Customer,
Reply from Customer Service at nbh@nikebauer.com short version: Sorry - hockey is a contact sport - my thought and the thought of many, I have told: YOUR KIDDING - I NEVER REALIZED THAT WAS WHAT I WAS WATCHING!!!!!!!!!!!!!!!!!!
Mike.H said
Wow, i really think that ways it there in the comment by Kim, sure NikeBauer equipment may be a bit more expensive than some other brands, but you really get what you pay for. I have the same helmet and I love it. Its extremely comftorable and it adjusts easily. I am a long time supporter of NikeBauer and can't wait to see the launch of the new Vapour XXXX gloves, i saw pictures of them on St.Louis and im going to order myself a pair of them as soon as they become available.
Karl said
Clearly you don't understand how to return a nike Bauer stick. You can simply go to the store where you bought it and you will recieve a slip of paper which you fill out. Then you must send the recipt the slip of paper and the stick to nike bauer (the adresse will be on the slip of paper). Soon you will recieve your new nike bauer stick from FedEx or some company like that.
Hopefully you will get a new stick soon. I hope this info was helpful.
Ken N said
Hello,
I just wanted to pass along my sincere thanks for the type of quality equipment you provide, especially in regards to the protective gear. Earlier this month I was hit forcefully from behind in a men’s recreational league (no-check) that left me with a concussion and right knee injury. I was brought to a local hospital’s ER and placed in the trauma unit with what was initially believed to be life threatening injuries. I was fortunate enough to go home the next day. I’m no giant, but am in good athletic shape and have played the game for years and am a decent skater with some size (5’11”, 220). I mention this simply to illustrate the force of the hit. I have no doubt in my mind that my helmet saved my life. Had I been using my older JOFA helmet, I have no doubt that my head injuries would have been fatal. Instead, despite receiving a Grade I/II concussion, my headaches were gone within 5-6 hours of the incident.
I have always been a fan of Bauer’s equipment because of the equipment’s quality and value. Normally, the sticks/skates have been what I have “tested”/stressed the most in terms of wear and tear. I never thought my helmet would play as important a role as it did earlier this month. Both my family and I thank you for your continued efforts to protect those who play our tremendous sport.
To those who play ice hockey (or have family that plays) – my advice would be to make sure your helmet is not outdated. Some of my buddies still wear their high school/college helmets. I have since advised them to upgrade. It’s worth the money. Hopefully no one ever needs to rely upon their helmet to save them from a life threatening injury….BUT if you do, you want to be confident that it will protect you. My Bauer 5500 did the job.
Sincerely,
Ken N
Chris Trauzzi said
I am 15 and i play with 17 year olds at the AAA Level so I recently decided to buy the one 90 gloves and i love them, i also bought the XXXX skate and immidiatly felt a difference in my skating, the only downside is that i know have sists on the back of my heels from the skate, and i have to see a physiotherapist about them and i have had to take a few games off. I have people that come and watch my games and i miss out when they are there watching for me, but im not playing. Is there something i can do something you may have found that i can do to fix this? Thnkyou in advance.
Moe said
I've been a goalie for about 12 years. My skates are size 15 which limits my selection of skates to player skates because it's nearly impossible to find goalie skates. It really wasn't a big deal because I enjoyed playing hockey soo much. Two weeks ago I took a puck of the side of my skate and had a minor injury (thank god). Do you guys make a size 15 goalie skate? If so how would I go about ordering one and at what cost? Thank you very much for your assistance on this matter.
Ryan said
Moe, go to your local hockey store. You can custom order Nike/Bauer skates just like the pros! If they can't/won't, I suggest you find a better shop.
Duncan said
I have owned a pair of Nike Bauer Supreme One 75 Skates for about 3 months now. The paint is chipping off in the inner toes on both skates and is spreading, so is the outside of the skate. Is this a manufacturing defect? Should I exchange these skates in for a new pair?
Brian Roach said
I have been a goalie Since 1981.I have always Had bauer gear but Never had a problem till (now)
I Bought a new pair of vapor XIV
Played about thirty games with them and have a broken cowling.
I purchased them at Cleves Antigonish NS.
And Have been waiting to here from them, to get them fixed. It has been way to long now Month 1/2. I am losing my patience and also some good quailty hockey action.
I feel I deserve better Costumer service then this
Thanks hope to here from you,
Brian P. Roach
Nova Scotia
Tyler said
I am wondering if Nike Bauer will replace a hockey stick that i got from them them after i broke the original one. It is a stick that i got from their warranty and it only lasted about 10 days.
Matt Lazarcheck said
im returning a one95 stick due to breakage...can i get a different flex patern back
Bob Lash said
I use nike-bauer gear exclusivly, I'm and old timer. I bought a pair of vapor XXV skates a year ago, I've worn them 10 times. there is a big piece of something where the boot mates to the toe cup and it digs into my foot. I thought I just had to wear them in but it got so bad that i went to my local pro shop and showed them, they said it was a defect. I tried another exact ppair that they had and it felt perfect. Is there any chance to swap these hardly used XXV skates for a new pair.
James said
I purchased a vapor xxxx stick and broke it after 34 days. is there anyway i can get a warranty stick?
ryan said
injust bought the nikebauer one55 goalie pads and they are amazing but i have a question Mr.CEO will the new brand just be bauer or nike bauer still
thank you,coustmer
Anthony said
Hi just recently managed to get my hands on a pair of Classic Nike Zoom Air ice hockey skates in the white colour. Just wondering if Nike would consider bringing out a new range of the zoom air series in the future. I know I would definatley buy a pair or two if they were as individual and stunning as the classic zoom air models.
Does anyone else miss the classic zoom air hockey skates?
Cheers!
Billy said
I also miss the White Nike Zoom air federov model hockey skates..! Please make them again as i will purchase 2 pairs!! Best skates ever..!!!!!!!!!!!
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Derek said
A year and a half ago I bought a pair of Bauer Vapor Skates (XVI I think). I have played hockey all my life and have competed at the Junior and Collegiate levels. I am extremely disappointed in Bauer after seeing my toe cap break completely free from one of my skates. I told a friend in the dressing room about it and he said the same thing happened to him. He then gave me a zip tie to make a quick fix and said he hasn't gone back to Bauer since. I only skate 2 times a week and feel the product should hold up better to regular use. Has this been fixed? I am obviously looking at new skates now and am less inclined to by Bauer again because of this.
Al said
I bought a pair of the one80 skates and there is a film finish that is peeling off of the inside of the boot. I have skated about 7 hours on them and the damaged area that peeled off was about the size of a half dollar. I returned them and the local dealer reordered me new skates.
Gail said
RE: Youth Hockey Stick Recall
I'd like to let you know how unhappy and frustrated I am with your Hockey stick recall process. My husband and I both play hockey, as do our 3 children. I have never been more disappointed with a company than I am with yours. Following your recall notice, I returned my son's hockey stick on 4/22/10 (Ref # 279-16613), and after nearly 10 phone calls I am still waiting for his replacement stick on July 15th! I have confirmed that your company received my son's stick on 4/26/10. I first called to check on the status on 5/13 and was told to expect the new stick within 2 weeks. Well, it's July and we still don't have a stick so I started calling your company again (5 calls this week), and I am waiting for someone to get back to me with the status. Do you really need to research the status for the 7th time, or can someone please send us a stick this week!
Thanks for looking into this for me!
zeropuck said
I have developed and hold a patenet for a dry land training puck which has been tested across the country to be as true and real puck on Ice. This puck produces outstanding stick Handling development skills and I am huge fan of Bauer for over 40 years. I am trying to contact someone from Bauer to see if they interest in marketing this product. I have been trying to find a contact in the Bauer sales org to see if they have any interest in this product. Any idea who I could contact? Thanks
daniel merida said
your sticks have the perfect grip i really want the total one hockeystick buy i cant because i cant get a hockey stick over a hundred dollars it would be my dream if you sent me the total one hockey stick right hand with a gagne curve if you cant send me the mini hockey stick of it.
Kimberly Bishop said
my son is a Sophomore on his HS hockey team and 2/3 into the season, the toe of his left boot came completely separated from the rest of the boot. He has had the Vapor X40's and this is the 2nd time this has happened. He's been a Bauer skater since Mites, and this is really disappointing.
Erin OSullivan said
I got brand new Vapors just after Thanksgiving; they were heat-molded and sharpened. I thought they were a little off the first time I wore them (at a free skate), but I thought it was because it was my second pair (my first and only other pair of skates were Bauers and I had them for 8 years) and they were a different cut. I was two minutes into my second time wearing them when they slid out from me during a "T" stop going to open a door 2 minutes into a warm-up, got my finger caught in the recessed door handle and shattered and dislocated my finger. Two months later, I got them checked out and resharpened and went to practice (the 3rd time I wore them), my teammates thought I was drunk I was falling over so much. I got them checked out and sharpened a 3rd time and the good people at the pro-shop in the Laurel Iceplex found that the left blade was taller than the left. They fixed it, but not until I had busted my finger, made my way through pin insertion surgery, $200 worth of physical therapy (and I'm only halfway through) and got a concussion- and I've only worn them 5 times. I loved my first pair of Bauers and I love hockey, but it's gotten to the point that I'm afraid to skate. I call them my "death skates." How do I go about refunding or fixing this?
Duncan said
hey is there any way i could get a free stick because i recently won the semi finals and i snapped my stick but my parents are getting a divorce and can not afford to get me a new stick i had an x 60 but if i cant get a free stick i cant play hockey for the rest of the year and during my summer hockey camp
mark petsch said
i need a left skate size 7 nike flexlite 12 my right is perfect, any help is appreciated
Ali Gotmy said
I just want to say how frustrated I am with your company. The only place to make a complaint is on a public blog (which I did yesterday) and then it is removed without being dealt with. It is very frustrating to try to find a phone number to call you about the &^%$# TOTAL ONE sticks I keep buying. Just wanted to let you know I am off to buy CCM
Andrea said
We bought my son a Bauer hockey helmet model #BHH51000s.The helmet is only 10 months old and we had to have it fixed 4x.The cage keeps falling off.
Cari said
We purchased the BHH1500XS and it broke after less than a year of wear! I am trying to find warranty info on the website and I am not having much luck. It broke near the side snap and no longer snaps snug on his head (6 year old).
Rob Mashigian said
How can you continue to sell hockey helmets that have the pads glued in them. The glue does not solidify, then the pad slides around leaving glue in my hair and sometime mixing with sweat that runs into my eyes. vey poorly constructed. I am requesting a new helmet to be sent to me. I have always suppoerted Bauer in my 34 years of hockey experience. Rob - 972.839.9978.
larry said
I just wanted to express a little frustration with this email, I purchase a bauer total one youth stick for my 7 year old son and he has had the pleasure of using it for not yet three hours, three practices until the shaft shattered at the base of the shaft and the head joining. The sport is costly enough, but to spend $90 on a youth stick and not yet get three out of it, this is completely unacceptable. A seven year old I would expect to get a season out of it. I went with Bauer becasue of the craftsmanship and reputation, looks like I was wrong, The warrior stick is one that I did not want, but would probably lean towrd now, it might last longer then three hours.
It was not abused, I say I was sending this to vent and let some frustratgion out becasue I did not think to save the receipt, Harsh lesson for me, but expected to get more then three hours....... My loss.
Matthew scierko said
I am a 15 year old who plays AAA hockey and all my gear is made by Bauer. I love Bauer's Vapor 40 with stickum. The sticks cost $300, but I always beleived it was worth it. I do have a major concern however. Last year I went through 3 sticks and all of them broke on the lower shaft. Although I am a real fan of this stick, I am $900 in the whole with no stick. Mark Duggan, can you help me out here. Please contact me to discuss how you can help.
don L said
Hello
I have a pair of VAPOR X 60 used for one week , now my son tells me thay are to big (size 15) is ther anyway to exchange them for 14
thanks don
Calvin Fowler said
bought a set of bauer skates less than 2 months ao had issues with them had no luck with the place i bought them I would like to know how I can contact Bauer about the problems.Please let me know how to resolve or if anyone else has this problem.
Charlene Cull said
We purchased in late Nov 2011 a hockey helmet hh7500. The memory foam pads are sliding around insde and the glue comes off in my son's hair. If the pads are sliding like that, is the helmet safe? I have looked all over this website for a contact number. If someone could please contact me, it would be greatly appreciated. Thanks you. 709-673-5396.
Richard S said
Bought the one90 gloves, i tell you what if the vapor XXXX gloves are better, you deserve an award! Anyway thanks for the message Mr. CEO, keep up the good work :D