30 DAY LIMITED NORTH AMERICAN WARRANTY ON COMPOSITE STICKS
BAUER Hockey, Inc. will provide a one-time replacement only of your composite stick, IF BROKEN DUE TO A MANUFACTURING DEFECT “within 30 days from the date of purchase”. The following information must be provided before creating a return online:
*ALL RETURNS WITHOUT THE REQUIRED INFORMATION WILL BE DENIED*
BAUER reserves the right to substitute if the requested model is not available. Please note the one time replacement stick is not covered under warranty.
The warranty policy does not cover any breakages due to misuse or abuse. This policy does not cover wood sticks/shafts/replacement blades, pro stock sticks, or sticks sold by BAUER Hockey's Team Sales Group. We will not return or repair the stick/shaft/replacement blade or refund your money.
How to obtain service?
For the quickest and most efficient service, you may click on "Create Return".
Fill in the required information and BAUER will send you an authorization number and shipping instructions by e-mail.
You may send an e-mail to firstname.lastname@example.org requesting an authorization number. Please include full mailing address, phone number, model: name of stick, variation: left or right, blade pattern and flex, serial number and date of purchase. A Return Authorization will be created and sent by return e-mail with the necessary Return Authorization number and shipping instructions.
Option 3-Contact Us
You may also reach us by calling our "Stick Warranty Department" between the hours of 8:00 am - 4:30 pm EST at 1-888-509-6875.
This warranty limits the duration of any implied warranties, such as the warranty of merchantability or fitness for a particular purpose, to the duration of this express warranty. In addition, this warranty excludes our liability, special, indirect or consequential damages.
How does local law relate to this warranty?
This warranty gives you specific legal rights, and you may also have other rights which vary regionally or nationally. Some locales do not allow limitations on the length of time an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations and exclusions may not apply to you.