Warranty Information

Warranty Information

Please select a product category below for more information.

All Skates are warranted against defects in manufacturing and workmanship per the following terms.


Skate Boots

Warranty
90 days from the consumer date of purchase

Who Should I Contact?
If it is within 90 days of your purchase, please return to the retailer where you purchased your item for assistance with warranty. While warranty exceptions are unlikely, if it has been more than 90 days since your purchase and you have the original receipt from an authorized BAUER dealer, you may contact us:

U.S.: Warranty.US@bauer.com

Canada: Warranty.Canada@bauer.com

Outside North America: Warranty.Europe@bauer.com


Skate Holders

Warranty
365 days from the consumer date of purchase

Who Should I Contact?
If it is within 365 days of your purchase, please return to the retailer where you purchased your item for assistance with warranty. While warranty exceptions are unlikely, if it has been more than 365 days since your purchase and you have the original receipt from an authorized BAUER dealer, you may contact us:

U.S.: Warranty.US@bauer.com

Canada: Warranty.Canada@bauer.com

Outside North America: Warranty.Europe@bauer.com


Skate Runners

Warranty
90 days from the consumer date of purchase

Who Should I Contact?
If it is within 90 days of your purchase, please return to the retailer where you purchased your item for assistance with warranty. While warranty exceptions are unlikely, if it has been more than 90 days since your purchase and you have the original receipt from an authorized BAUER dealer, you may contact us:

U.S.: Warranty.US@bauer.com

Canada: Warranty.Canada@bauer.com

Outside North America: Warranty.Europe@bauer.com

There is a 30-day limited North American warranty on player and goalie composite sticks. BAUER Hockey, Inc. will provide a one-time replacement of your stick IF BROKEN DUE TO A MANUFACTURING DEFECT within 30 days from the consumer date of purchase. To begin the return process, please click the link below and provide the requested information:

Please click here for more information on stick warranty

Outside North America: Warranty.Europe@bauer.com

All Helmets, Helmet Combos and Wire Cages / Visors / Shields are warranted against defects in manufacturing and workmanship per the following terms.

Note:
Please do not remove or damage the HECC and CSA labels on your equipment. Damage to and/or removal of the HECC and CSA labels on helmets, face masks and visors voids the certification. This could result in a player being prevented from playing by officials. Unfortunately, HECC, CSA and the helmet manufacturer cannot replace labels on a helmet.


Helmets / Helmet Combos

Warranty
365 days from the consumer date of purchase

Who Should I Contact?
If it is within 365 days of your purchase, please return to the retailer where you purchased your item for assistance with warranty. While warranty exceptions are unlikely, if it has been more than 365 days since your purchase and you have the original receipt from an authorized BAUER dealer, you may contact us:

U.S.: Warranty.US@bauer.com

Canada: Warranty.Canada@bauer.com

Outside North America: Warranty.Europe@bauer.com


Wire Cages / Visors / Shields

Warranty
90 days from the consumer date of purchase

Who Should I Contact?
If it is within 90 days of your purchase, please return to the retailer where you purchased your item for assistance with warranty. While warranty exceptions are unlikely, if it has been more than 90 days since your purchase and you have the original receipt from an authorized BAUER dealer, you may contact us:

U.S.: Warranty.US@bauer.com

Canada: Warranty.Canada@bauer.com

Outside North America: Warranty.Europe@bauer.com

All Under protective, Pants and Gloves are warranted against defects in manufacturing and workmanship per the following terms:


Shoulder Pads / Elbow Pads / Shin Guards

Warranty
90 days from the consumer date of purchase

Who Should I Contact?
If it is within 90 days of your purchase, please return to the retailer where you purchased your item for assistance with warranty. While warranty exceptions are unlikely, if it has been more than 90 days since your purchase and you have the original receipt from an authorized BAUER dealer, you may contact us:

U.S.: Warranty.US@bauer.com

Canada: Warranty.Canada@bauer.com

Outside North America: Warranty.Europe@bauer.com


Gloves / Pants

Warranty
90 days from the consumer date of purchase

Who Should I Contact?
If it is within 90 days of your purchase, please return to the retailer where you purchased your item for assistance with warranty. While warranty exceptions are unlikely, if it has been more than 90 days since your purchase and you have the original receipt from an authorized BAUER dealer, you may contact us:

U.S.: Warranty.US@bauer.com

Canada: Warranty.Canada@bauer.com

Outside North America: Warranty.Europe@bauer.com

All Apparel is warranted against defects in manufacturing and workmanship per the following terms:


Jocks

Warranty
30 days from the consumer date of purchase

Who Should I Contact?
If it is within 30 days of your purchase, please return to the retailer where you purchased your item for assistance with warranty. While warranty exceptions are unlikely, if it has been more than 30 days since your purchase and you have the original receipt from an authorized BAUER dealer, you may contact us:

U.S.: Warranty.US@bauer.com

Canada: Warranty.Canada@bauer.com

Outside North America: Warranty.Europe@bauer.com


Base Layer / Team Apparel / Lifestyle Apparel

Warranty
90 days from the consumer date of purchase

Who Should I Contact?
If it is within 90 days of your purchase, please return to the retailer where you purchased your item for assistance with warranty. While warranty exceptions are unlikely, if it has been more than 90 days since your purchase and you have the original receipt from an authorized BAUER dealer, you may contact us:

U.S.: Warranty.US@bauer.com

Canada: Warranty.Canada@bauer.com

Outside North America: Warranty.Europe@bauer.com

All other equipment, including goalie equipment, is warranted against defects in manufacturing and workmanship per the following terms:


Goalie Masks, Pads, Blockers, Gloves & Pants

Warranty
90 days from the consumer date of purchase

Note: Dented Goalie cages are not covered under warranty.

Who Should I Contact?
If it is within 90 days of your purchase, please return to the retailer where you purchased your item for assistance with warranty. While warranty exceptions are unlikely, if it has been more than 90 days since your purchase and you have the original receipt from an authorized BAUER dealer, you may contact us:

U.S.: Warranty.US@bauer.com

Canada: Warranty.Canada@bauer.com

Outside North America: Warranty.Europe@bauer.com


All other equipment

Warranty
90 days from the consumer date of purchase

Who Should I Contact?
If it is within 90 days of your purchase, please return to the retailer where you purchased your item for assistance with warranty. While warranty exceptions are unlikely, if it has been more than 90 days since your purchase and you have the original receipt from an authorized BAUER dealer, you may contact us:

U.S.: Warranty.US@bauer.com

Canada: Warranty.Canada@bauer.com

Outside North America: Warranty.Europe@bauer.com