The BAUER Stick Warranty
30-Day Limited North American Warranty On Composite Sticks
BAUER Hockey, Inc. will provide a one-time replacement only of your player or goalie composite stick, IF BROKEN DUE TO A MANUFACTURING DEFECT “within 30 days from the date of purchase.” The following information must be provided before creating a return online:
An original receipt from an authorized BAUER dealer, along with the white serial number sticker affixed to the original receipt. (Hand-written receipts or MasterCard/Visa statements will not be accepted). Please keep a photocopy of your receipt for your records. ALL RETURNS WITHOUT THE REQUIRED INFORMATION WILL BE DENIED.
Note: There is no warranty for wood or foam core sticks or replacement blades.
Consumers in Russia
The warranty is provided in accordance with Russian law. Please contact the location where you purchased your BAUER product. In the case of a dispute, please contact the exclusive distributor in Russia, Inter-Commerce LLC at firstname.lastname@example.org.
How To Obtain Service?
Option 1: Website
For the quickest and most efficient service, click on "Create Return." Fill in the required information and BAUER will send you an authorization number and shipping instructions by email.
Option 2: Email
You may send an email to email@example.com requesting an authorization number. Please include full mailing address, phone number, model: name of stick, variation: left or right, blade pattern and flex, serial number and date of purchase. A Return Authorization will be created and sent by return e-mail with the necessary Return Authorization number and shipping instructions.
Option 3: Contact Us
You may also reach us by calling our "Stick Warranty Department" between the hours of 8:00 am - 4:30 pm EST at 1-888-509-6875.
- Once you have created your return online, you must return your broken stick along with the required information within 14 days from the date the return was created.
- All shipping expenses are the responsibility of the consumer.
- Please note that, upon examination of returned stick, if BAUER Hockey determines that there is a manufacturing defect, we will ship the same or equivalent model stick replacement to the address you provide. We must have a full mailing address; we cannot ship to P.O. Box numbers.
BAUER reserves the right to substitute if the requested model is not available. Please note the one-time replacement stick is not covered under warranty.
The warranty policy does not cover any breakages due to misuse or abuse. This policy does not cover wood sticks/shafts/replacement blades, pro stock sticks, or sticks sold by BAUER Hockey's Team Sales Group. We will not return or repair the stick/shaft/replacement blade or refund your money.
This warranty limits the duration of any implied warranties, such as the warranty of merchantability or fitness for a particular purpose, to the duration of this express warranty. In addition, this warranty excludes our liability, special, indirect or consequential damages.
How does local law relate to this warranty?
This warranty gives you specific legal rights, and you may also have other rights which vary regionally or nationally. Some locales do not allow limitations on the length of time an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations and exclusions may not apply to you.