CONTACT US

How can we help you? Our dedicated customer service team is available by email, phone and live chat, to provide you with the best possible shopping experience.

FIT OR PRODUCT RELATED QUESTIONS

Questions on Product Fit or what type of product to buy?
  • Please contact our Fit Expert via Chat between 8-5PM EST or email: fit-tech@bauer.com or call us at 833-897-9942.
  • BAUER.COM ORDER INQUIRIES

    Have General Order inquires or want to find out the status of your order?
  • Please contact us via Chat or by email at email: dtc@bauer.com or call us at 833-897-9942.
  • BAUER.COM WARRANTY CLAIMS-FOR ITEMS PURCHASED THROUGH OUR WEBSITE

    Questions on warranty, for product purchased online on our bauer.com site?
  • Please contact our Fit Expert via Chat between 8-5PM EST or email: dtc@bauer.com or call us at 833-897-9942.
  • MYBAUER STICK ORDER INQUIRIESS

    General questions concerning your MYBAUER stick order?
  • Please contact our Mybauer support team by email: mybauersupport@bauer.com or call us at 1-888-405-4245.
  • WARRANTY STICK CLAIMS

    General questions concerning how to process a composite stick claim?
  • Please click the warranty page, at the bottom of the page for more info
  • Please contact the Warranty Team by email: stickwarranty@bauer.com or call us at 1-888-509-6875.
  • WARRANTY EQUIPMENT CLAIMS

    General Order inquiries concerning equipment guarantee claims, which were purchased through our bauer.com site?
  • Please contact our warranty team via Chat 8-5PM EST or email: dtc@bauer.com or call us at 833-897-9942
  • . General Order inquiries concerning equipment warranty claims, which were purchased through an authorized retailer?
  • If you are within the warranty parameters, see chart on the warranty page, to see if you qualify and return to your retailer, where they will be happy to assist you with your warranty claim.
  • Outside of warranty parameters?

    While exceptions are unlikely, if you have questions or concerns regarding your product, please contact:
  • Canada- please email: warranty.us@bauer.com or contact us at 1-888-509-6875.
  • USA- please email: warranty.canada@bauer.com or contact us at 1-888-509-6875.
  • Retailer Related Questions

    Are you a Retailer looking for assistance?
  • If you are a retailer and require assistance regarding your orders or have inquiries, please contact email: cs@bauer.com or contact us at 1-888-405-4245.
  • Headquarters:

    BAUER Hockey, LLC
    100 Domain Drive
    Exeter, NH 03833