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STICK WARRANTY

STICK WARRANTY

Bauer offers a 30-day limited North American Warranty on composite sticks. If a claim is submitted within 30 days of purchase, Bauer Hockey will provide a one-time replacement of your player or goalie composite stick if damaged due to a manufacturer defect.

To process your claim, you must present both your original receipt from an authorized Bauer dealer and the white serial number sticker affixed to the original receipt. Hand-written receipts and banking statements will not be accepted. Please keep a photocopy of your receipt for your records. Warranty claims without the required information will not be processed.

Note: There is no warranty for wood or foam core sticks or replacement blades. Please also note, that warranty will be voided, if the composite stick has been used on concrete or asphalt.

To create a stick claim, click the button below and fill out the online warranty form.

 
START A STICK CLAIM

International Stick Warranties

If you are outside North America, please initiate a stick warranty by email at warranty.europe@bauer.com

For Russian customers: The warranty is provided in accordance with Russian law. Please contact the location where you purchased your BAUER product. In the case of a dispute, please contact the exclusive distributor in Russia, Inter-Commerce LLC at office@inter-commerce.ru.

Need Extra Guidance?

You may send an email to stickwarranty@bauer.com to initiate a warranty claim. Please include full mailing address, phone number, model: name of stick, hand (left or right), blade pattern and flex, serial number and date of purchase and a photo of your original receipt, showing the white serial number sticker, as a well as a full photo of the stick, showing the black serial number on the stick, as well as a 3rd photo of showing the breakage area. Once all the necessary information has been received, a Return Authorization will be created and sent to you by return email.

You may also reach us by calling our Stick Warranty Department between the hours of Monday-Friday 8:30am - 4:30 pm EST at 1-833-897-9942.

Stick Warranty Terms

How does local law relate to this warranty? This warranty gives you specific legal rights, and you may also have other rights which vary regionally or nationally. Some locales do not allow limitations on the length of time an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations and exclusions may not apply to you.

NON-STICK WARRANTY

NON-STICK WARRANTY

Warranty for Bauer.com Purchases

Please review the warranty table below for applicable warranty periods for each product. If your purchase is within the warranty parameters noted in the category list below and if you have a valid bauer.com order number and you are within the listed warranty parameters, you may contact us:

U.S. Residents: warranty.us@bauer.com

Canadian Residents: warranty.canada@bauer.com

Please note that warranty claims apply to defects in workmanship only, within the time frame specified for the item you purchased. Bauer is not responsible for damages or abrasions to any equipment, as a result of playing the sport. Valid warranty claims will result in a one-time replacement.

Warranty for In-Store / Retail Purchases

Please review the warranty table below for applicable warranty periods for each product. If your purchase is within the warranty parameters noted in the table, and you have purchased from a local retailer, you should contact the retailer, where they will be happy to review your claim and guide you through any next steps.

Please note that in order to be eligible for a warranty claim, you must present your original receipt to the retailer. Your retailer will not be able to process your claim without a valid proof of purchase.

Please note that warranty claims are for for any defects in workmanship within the time frame specified for the item you purchased. Bauer is not responsible for damages or abrasions to any equipment, as a result of playing the sport. Valid warranty claims will result in a one-time replacement.

While warranty exceptions are unlikely, if more time has passed than the specified warranty parameters since your purchase and you have the original receipt from an authorized BAUER dealer, you may contact us:

U.S. Residents: warranty.us@bauer.com

Canadian Residents: warranty.canada@bauer.com

If you reside outside of North America, please email warranty.europe@bauer.com

For Russian customers, the warranty is provided in accordance with Russian law. Please contact the location where you purchased your BAUER product. In the case of a dispute, please contact the exclusive distributor in Russia, Inter-Commerce LLC at office@inter-commerce.ru

WARRANTY TABLE

 CATEGORY BAUER WARRANTY
Skates (Player/Goal)
90 days
Roller hockey skates
90 days
Street hockey protective
30 days
Holders/Chassis
1 year
Runners
90 days
Cowlings
1 year
Helmets 1 year
Wires - purchased alone 90 days
Clear Visors
90 days
Player Protective
90 days
Goal Protective
90 days
Goalie masks
1 year
Goalie cages
90 days
Goal pads regular
90 days
Hyperlite/Ultrasonic pads/Mach pads
120 days
Bags
90 days
Apparel 30 days

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Gamefit

NEED HELP FINDING THE RIGHT FIT FOR YOU?

Bauer leads the industry in fit guidance through its set of Game Fit tools and scanners. Visit your local Game Fit Center, use our online tools, or talk to a Fit Expert to learn more.

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