Extended Holiday Returns
For purchases made on Bauer.com between November 18th and December 25th, enjoy an extended return period up to January 31st. Excludes MyBauer custom products or purchases made outside the stated extended holiday return window. See full exclusions for standard returns below.

For over 90 years, Bauer has provided world-class products to the hockey community and stands behind the quality and performance of every item we sell. With this commitment, if you are not fully satisfied with your purchase we are here to help.

QUICK LINKS

QUICK LINKS

FAST AND CONVENIENT RETURNS

FAST AND CONVENIENT RETURNS

You may return an item purchased directly through Bauer.com within 30 days of purchase for a full refund. We do not reimburse original freight charges.

In order to receive a refund, the product must be in its original undamaged package, it cannot be used or washed and it must contain all accompanying parts.

If you purchased a Bauer product through a local retailer, this policy does not apply. Purchases made at local retailers must be handled through that retailer directly.

Note: If your order starts with 006 email us at DTC@bauer.com to initiate your return for you.

Please contact dtc@bauer.com or 833-897-9942 with your order number to create a shipping label for you

START A RETURN

ORDER CANCELLATIONS

ORDER CANCELLATIONS

For standard stock and off-the rack products

Please contact our Bauer.com customer service team at 1-800-835-9933 or email dtc@bauer.com as soon as possible for assistance with your order.

For MyBauer custom products

Due to the personalization aspect of these products, once a custom order has been placed, it cannot be refunded at this time.

REFUNDS

REFUNDS

Once the return has been received and inspected by our warehouse and if it meets all of our guidelines, a refund will be issued to the original form of payment used to make your original purchase, within 3 business days from receipt. Depending on your financial institution, it may take 10-14 business days for this transaction to appear on your statement.

As soon as a refund has been issued, you will receive a refund confirmation email.

EXCLUSIONS

EXCLUSIONS

MyBauer custom sticks are not refundable.

MyBauer custom skates and helmets are not refundable. Once a MyBauer Skates order has been submitted, no changes can be made and they cannot be returned.

Equipment without proper Certification stickers or accompanying parts, or any other items that are not in their original undamaged packaging, or have been worn or washed are not refundable.

Bauer will only accept returns for specialty products in circumstances where the product has been damaged in shipment, or where the incorrect product was shipped.

If you have any questions regarding your return, please call us or email dtc@bauer.com.

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NEED HELP FINDING THE RIGHT FIT FOR YOU?

Bauer leads the industry in fit guidance through its set of Game Fit tools and scanners. Visit your local Game Fit Center, use our online tools, or talk to a Fit Expert to learn more.

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