BAUER STICK WARRANTY CLAIM

In order for your request to be processed, a valid proof of purchase from an authorized Bauer retailer is required. All claims must be submitted 30 days from date of purchase as per the stick warranty policy. Please note that any claims that are not in compliance with our warranty parameters, will be denied. Bauer does have the right to substitute therefore, you will be provided with several replacement options at the time of creating your claim. If the exact stick is not available, equivalent replacement options will be presented to you.

To start your claim, you will be required to have the following photos available (the tool will time out after approx.10 minutes of being idle so it is recommended that you prepare the pictures in advance of starting the claim)

  • Image 1: Image of the receipt, including white serial number sticker and black serial number on the shaft of the stick
  • Image 2: Image of the full stick showing black serial number and the break area clearly
  • Image 3: Image of the breakage area on the stick

Image of the receipt, including white serial number sticker and black serial number on the shaft of the stick Image of the full stick showing black serial number and the break area clearly Image of the breakage area on the stick

Note: If your pictures do not match the above criteria, you will be asked to re-send.

Help! where to find serial number
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You will find the serial number below barcode on the stick

If you purchased from an online retailer, please choose ‘Other Store’ from the Store List below.

Please select your stick details

This field is required.
Help! see left hand variation example here
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Left Hand Variation Image Example

LeftRightHandVariation
Help! see right hand variation example here
×

Right Hand Variation Image Example

LeftRightHandVariation
Stick for selected variations is in stock.
Sorry, we cannot find any replacement stick. Please contact customer service by emailing stickwarranty@bauer.com or calling 1-888-509-6875.

Please select the breakage details

Please select the breakage details

REQUIRED IMAGES

COMPLETE ALL OF THE PERSONAL AND PRODUCT INFORMATION BELOW.

Please ensure that all images are at least 600 x 400 with size between 500KB and 20MB

Accepted image formats are: .jpg, .png, .jpeg, .gif

All fields are required to process the claim completely

Image of the receipt, including white serial number sticker and black serial number on the shaft of the stick

Help! see example here
×

Receipt Image Example

The size is either too big or small

Image of the black serial number also showing the full stick with break area

Help! see example here
×

Serial Number also showing breakage Area Example

The size is either too big or small

Image of the breakage area on the stick

Help! see example here
×

Breakage Area Example

The size is either too big or small
Help! where to find serial number
×

You will find the serial number below barcode on the stick

This field is required.

Please select the breakage details

Please select the breakage details

REQUIRED IMAGES

COMPLETE ALL OF THE PERSONAL AND PRODUCT INFORMATION BELOW.

Please ensure that all images are at least 600 x 400 with size between 500KB and 20MB

Accepted image formats are: .jpg, .png, .jpeg, .gif

All fields are required to process the claim completely

Image of the black serial number also showing the full stick with break area

Help! see example here
×

Serial Number also showing breakage Area Example

The size is either too big or small

Image of the breakage area on the stick

Help! see example here
×

Breakage Area Example

The size is either too big or small
There has been an issue processing your warranty submission. Please contact customer service by emailing stickwarranty@bauer.com or calling 1-888-509-6875.
Customer Details
First name
Last name
Phone
Alternate name
Ship To ID
Email
Address 1
Address 2
City
Postal code
State
Country
Personalized Sticks Summary Submitted for Warranty
Claim Number
Standard Sticks Summary Submitted for Warranty
Claim Number